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Look up an order you placed at velodrom.cc, request an invoice, or submit a warranty claim. Sign in with the email you used at checkout.

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My discount codes

Compensation codes we have assigned to you.

Your orders

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My Bikes & Frames

Here are the high-end bicycles and framesets you have purchased from Velodrom.

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Support & Warranties

Track the status of all your support cases and warranty claims.

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Order

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This order was placed in store, so we don't have an address on file. Add one to request a return or exchange.

Select items to remove, or cancel the whole order.

Return or exchange

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How would you like your refund?

Original payment

Refund to the card used at checkout.

Gift card

Store credit — no return fee.

How do you want to ship the items back?

UPS

Standard service (or cheapest available).

GLS

Pickup at your address.

Ask UPS to pick it up from my address

UPS makes 3 pickup attempts. Otherwise we email you a label to print and drop off at a UPS Access Point.

Pickup at my address

GLS courier collects on a weekday. Up to 3 attempts.

Drop off at a GLS Parcel Shop

Take the parcel to any GLS Parcel Shop at your convenience.

Nearest drop-off points

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Generate invoice

Order

Please confirm or update your billing details. All fields are required for a valid invoice.

First name

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City

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State / Province

Country

VAT / Tax ID (NIF, CIF, NIE, or EU VAT)

Invoice items

Report a problem

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Which items are affected?

What's the problem?

Warranty issue
Defective product, manufacturing fault, or premature wear Incorrect item received
Wrong size, colour, or product Item not received
Order shows delivered but item is missing

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