Returns.
Exchanges.
Made clear.

• For our commercial policy, request and dispatch your return or exchange within 30 days of receipt (or purchase in store). The statutory deadlines and rights above apply independently.
• For the commercial extension, items must be clean, unworn, unwashed and in perfect condition, with all tags—including the safety label—and original packaging.
• We may decline a return under the commercial extension if the item is washed, soiled or damaged. This does not automatically invalidate statutory withdrawal: you may inspect the product and are liable only for diminished value from handling beyond what is necessary, where the law permits.

Return footwear and accessories with their original branded boxes and dust bags, where supplied, inside a protective outer shipping box. When trying on shoes, avoid marking the soles or damaging the shoe box.

The commercial extension excludes socks, men’s underwear and face masks. For statutory withdrawal, the hygiene exception applies only to sealed goods unsuitable for return for health or hygiene reasons that were unsealed after delivery. Rights for faulty goods are unaffected.

Our collection service is arranged from the original delivery country using the carrier shown in the portal. For statutory withdrawal you may arrange your own carrier; using the original delivery carrier is not compulsory. Confirm the return address and keep proof of dispatch.

A collection service is available for purchases that meet the return policy. Costs are listed above; international shipping and any customs charges are not included as a free service.

For a size exchange, start in the portal and review the available options. To exchange an item for a different product, return the original and place a new order. Our Barcelona and Girona stores can also assist with size and item exchanges.

For statutory withdrawal, we refund without undue delay and within 14 calendar days of your notice. Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide proof of dispatch, whichever comes first. For withdrawal from the whole order, we include original standard delivery costs, but not the extra cost of a more expensive delivery option you chose. We use the original payment method unless you expressly agree otherwise at no cost to you.

You can also return items at our Barcelona or Girona stores. For returns under the commercial extension, we inspect the items before issuing the refund. Your bank may take several days to display it. Only legally applicable, properly disclosed return costs apply.

We check products before dispatch. If an item arrives faulty or damaged, contact [email protected] or request warranty support in the portal. The team will assess the remedy due under your legal rights. Statutory remedies for non-conforming goods are free of charge, including necessary transport: change-of-mind return fees do not apply.