You have 14 days from the receipt of your order to return any products.


Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you and you will be responsible for the shipping charges.

Shippings to non Eu Countries:
The shipping might be subject to customs fees. Unfortunately we are not able to cover this costs at the moment.

Return for size exchange
SPAIN - We offer exchanges via UPS - free of charge.
EUROPE - We offer exchanges via UPS - free of charge.
UNITED STATES AND UK -  See table below.
REST OF THE COUNTRIES - See table below.

Return for Refund:
SPAIN - We offer returns of products via UPS - 8 eur
EUROPEAN UNION - We offer returns of products via UPS - 18 eur.
UK AND UNITED STATES -  See table below.
REST OF THE COUNTRIES -  See table below.

 

For International (outside of European Union) returns, the customer is liable for the total cost of shipping. Once we receive the return, we will deduct the shipping costs from the total amount to be refunded.

Please consult our standard shipping rates for international returns in the table below. If the package you want to return does not fit any of the 4 sizes we indicate, please get in touch with us at info@velodrom.cc and we will inform you of the exact shipping cost of your package.

Standard shipping rates for international returns:


Destination

Envío

Box 1

27x27x12 cm

Box 2

41x33x12 cm

Box 3

40x30x15 cm

Box 4

40x30x30 cm

 

 

 

Rest of Europe

FedEx

35€

35€

35€

40€

America

FedEx

50€

75€

85€

95€

Asia

FedEx

70€

90€

95€

95€

India

FedEx

110€

130€

140€

170€

Oceania

FedEx

70€

95€

110€

130€

Middle East

FedEx

90€

130€

145€

165€


RETURNS POLICY

  • Return shipments must be made using the same service as for the original delivery (TNT, DHL or FedEx)
  • We can only accept returns from the country to which an order was originally shipped
  • You have 14 days from the date you receive the order to make any returns
  • We ask you to return all items in perfect condition, unused and in their original packaging and with the safety label attached. Unfortunately, we cannot accept returned items that do not meet these conditions
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping
  • When trying on footwear, please take care not to mark the soles or damage the shoe box
  • We do not accept returns of socks or men's underwear
  • We do not accept returns of face masks

You can also return goods at our stores in Girona or Barcelona. The refund will be made using the same payment method used for making the purchase, we are therefore unable to offer any cash refunds.

RETURNS PROCESS

We are pleased to offer a returns collection service to all customers for any purchases that comply with our returns policy.

The service is 18 eur for returns within the European Union.

For International returns the customer is liable for shipping charges.

EXCHANGES

If you'd like to exchange one item for another, please return the original item and make a new order.

We can also attend to any changes in size or item at our stores in Barcelona or Girona.

We ask you to carry out any exchanges or returns within 14 days following the date you receive the order. We regret to inform you that, in principle, we cannot accept any exchanges or returns after this period.

REFUNDS

The refund will be paid once the item(s) has been received and reviewed by our team. Once your return has been accepted by us, your refund will be completed via the original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.

In the case of returns outside of the European Union, the refund will be done excluding the return shipping costs.

FAULTY ITEMS

All products leaving our warehouse have been thoroughly checked and it is our aim to deliver every package in great condition. If you receive a faulty or damaged item, please contact us immediately at info@velodrom.cc.

 

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