Refund, return and exchanges policies

EASY RETURNS WITH OUR RETURN PORTAL: 

SPAIN AND EUROPEAN UNION:

https://returns-eu.velodrom.cc/

INTERNATIONAL RETURNS:

https://returns.velodrom.cc/

You have 30 days from the receipt of your order to return any products.

IMPORTANT: There are return fees, please read carefully below.

FREE OF CHARGE RETURNS: If you return the package back to us using UPS by yourself, there wont be any return fee.

For International (outside of European Union) returns, the customer is liable for the total cost of shipping. Once we receive the return, we will deduct the shipping costs from the total amount to be refunded.

Please consult our standard shipping rates for international returns in the table below. If the package you want to return does not fit any of the 4 sizes we indicate, please get in touch with us at info@velodrom.cc and we will inform you of the exact shipping cost of your package.

Standard shipping rates for international returns:

RETURNS POLICY

• Return shipments must be made using the same service as for the original delivery (TNT, DHL or FedEx)
• We can only accept returns from the country to which an order was originally shipped
• You have 30 days from the date you receive the order to make any returns
• We ask you to return all items in perfect condition, unused and in their original packaging and with the safety label attached. Unfortunately, we cannot accept returned items that do not meet these conditions
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping
• When trying on footwear, please take care not to mark the soles or damage the shoe box
• We do not accept returns of socks or men's underwear
• We do not accept returns of face masks

You can also return goods at our stores in Girona or Barcelona. The refund will be made using the same payment method used for making the purchase, we are therefore unable to offer any cash refunds.

We are pleased to offer a returns collection service to all customers for any purchases that comply with our returns policy.

The service is 35 eur for returns within the European Union. 

For International returns the customer is liable for shipping charges.

Unfortunately we cannot cover any customs fees that might arise from your the return of the items. 

EXCHANGES

If you'd like to exchange one item for another, please return the original item and make a new order.

We can also attend to any changes in size or item at our stores in Barcelona or Girona.

We ask you to carry out any exchanges or returns within 30 days following the date you receive the order. We regret to inform you that, in principle, we cannot accept any exchanges or returns after this period.

REFUNDS

The refund will be paid once the item(s) has been received and reviewed by our team. Once your return has been accepted by us, your refund will be completed via the original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.

In the case of returns outside of the European Union, the refund will be done excluding the return shipping costs.

FAULTY ITEMS

All products leaving our warehouse have been thoroughly checked and it is our aim to deliver every package in great condition. If you receive a faulty or damaged item, please contact us immediately at info@velodrom.cc.